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Privacy

At www.hfwltd.com, your privacy is our priority. The information we collect about you when you register is used to process your orders and to provide a more personalized experience on our site. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998).

Use of Cookies

A 'cookie' is a small text file containing small amounts of information which is downloaded to your device when you visit a website or use applications. The cookie enables the server to collect information from the browser.

We use the cookies on our website for a number of purposes, including:

  • to authenticate and identify you on our website and applications so we can provide you with the services you request;
  • to allow you to login to the website and to check that your device is still logged in to the same session while you browse from page to page. While placing orders, information will be temporarily stored in a cookie until the transaction has been completed. This enables you to get the most out of our products and services. Further, various other settings, such as the images that you have selected, are stored in cookies for a longer duration so that when you return to the website as many of these settings as possible  remain the same;
  • to automatically collect Information about account transactions carried out on our website;
  • for ‘analytical’ purposes such as to keep track of user/customer browsing patterns on the website and to build up a profile for a customised browser experience for you. We currently use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use our website. We also use analytical cookies from additional third party providers;
  • to deliver information more relevant to you and your interests and also to help measure the effectiveness of Huddersfield Fine Worsteds Ltd advertising campaigns; and
  • to compile reports on Website activity and providing other services relating to Website activity and internet usage. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Huddersfield Fine Worsteds Ltd's behalf.
We use flash, session and persistent cookies on our website and applications. Flash cookies are small pieces of information stored and accessed by Adobe Flash, the browser plug-in used by sites. Session cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. Persistent cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions required.

You can stop the 'tracking' cookies by altering your browser’s privacy setting to block third party cookies (the process you follow will differ from browser to browser). To find out how to manage and/or delete cookies, please visit: www.aboutcookies.org. However, please note that if you do refuse the use of cookies, you may not be able to use the full functionality of our website. Further, if you set the privacy settings on too high a status, this may cause problems when you next log in to use the Website.


256-Bit SSL Encryption

Our site uses a 256-bit encryption to encrypt and protect the security of our customers information. When using secure pages, such as our checkout page a closed lock icon will appear on the bottom of your Web browser window. Also the URL bar will change to https:// from http:// to indicate you are on a secure page.


E-mail Policy

We do not send random marketing emails to personal e-mail addresses. We will not send out any unsolicited emails, neither will we pass on your details to any third party without first gaining your explicit consent.

If you have chosen to receive our newsletter or have bought from us previously we may e-mail you from time to time with news about www.hfwltd.com, which may include promotional offers and details of new products. All e-mails give the option to be removed from our email list, you can also request to be removed at any time by using our contact form.


Viewing and Updating Your Personal Information


You can check the information we hold about you by contacting us via our contact form. Please let us know if any information we hold is inaccurate so that we can arrange for this to be corrected.


Feedback

We welcome your comments and questions about our privacy policy or anything else you might want to talk about. Please contact us via our contact form.

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